Return policy

Our return policy is valid for 15 days, to benefit from it you must return the products to us within 15 days. After these 15 days, we unfortunately cannot offer you a refund or an exchange. 

To be able to benefit from a return, the products must be returned to their original and complete state (packaging, accessories, instructions, etc.) to allow a return to sale by the company. In the event of receipt of open products, strongly used, incomplete, damaged or soil, the company will not make any refund and may even, if it deems it necessary and adequate, engage the customer's responsibility for depreciation of the product. 

Some types of consumable products cannot be returned. We also do not accept products for intimate or sanitary use, dangerous products or gas or flammable liquids.

Other articles that cannot be returned

* Personal articles that may have a hygienic risk.
* Gift cards
* Downloadable software
* Some health and personal care products

There are certain situations where reimbursement can be refused.

* Any article with obvious signs of use.
* Any article which is not in its original state, which is damaged or which presents certain missing documents for reasons which are not due to an error on our part.

Refunds (if applicable)
Once we have received and inspected the article returned, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or to your original payment method, within a certain number of days.

Late or missing reimbursements (if applicable)
If you have not yet received your refund, please consult your bank account again.
Then, contact the entity issuing your credit card, as there could be a delay before your refund is officially displayed.
Then contact your bank. There is often a necessary processing period before a refund is displayed.
If after having done all these steps, you have still not received your refund, please contact us at contact@Magnet-innov.com

Exchanges (if applicable)
We can replace an article if it is defective or damaged. If you want an exchange, send us an e-mail to contact@magnet-innov.com and we will provide you with an exchange form.

Shipping
To return a product, please contact us by email at contact@Magnet-innov.com We will give you a form to be completed as well as a return address. Note that returns may be sent outside the EU in accordance with our GTC.

The return costs are the responsibility of the customer. If you are sending an item more than € 20, we strongly recommend that you use a delivery service that allows you to follow the shipment or subscribe to delivery insurance. We do not guarantee that we will receive the article you turn to us.

To facilitate your return request, we may have to ask you for a photo or video of the product. 

In any case regardless of your return request, please contact us at: contact@magnet-innov.com we will provide you later on the return instructions as well as a form to be completed. Orders returned without form will be automatically refused.